MODULE
There's a problem
1. What problems can you see in the pictures? Match them with the phrases below.
1. What problems can you see in the pictures? Match them with the phrases below.
Which of the things annoy you the most? What other things annoy you at home/at work/in shops/etc.?
Which of the things annoy you the most? What other things annoy you at home/at work/in shops/etc.?
2. Listen to three people complaining and answer the questions:
2. Listen to three people complaining and answer the questions:
b) Match the complaints 1-4 with the responses a)-d):
b) Match the complaints 1-4 with the responses a)-d):
c) Complete the conversations with the missing words from the box:
c) Complete the conversations with the missing words from the box:
3. Using the phrases for complaining make up your own dialogues according to the situations in the pictures:
3. Using the phrases for complaining make up your own dialogues according to the situations in the pictures:
4. Watch the video about a holiday complaint and answer the questions:
4. Watch the video about a holiday complaint and answer the questions:
Complaining about a Holiday
Complaining about a Holiday
Duration (m)
-+

1.     Where did the man travel?

2.     When did he go there?

3.     What was the problem with the hotel?

4.     Was the food tasty?

5.     Did he have good neighbours next door?

6.     What solution does the travel agent suggest?

1.     Where did the man travel? 2.     When did he...

Vocabulary:

Break down – stop working;

Replacement – changing a room or hotel;

Chambermaid – a woman who cleans the rooms in a hotel

Vocabulary: Break down – stop working; Replacement – changing a...
Next: Communication and communicators