a) Sorry to bother you …
b) I have a complaint about …
c) I am angry about …
d) I am afraid there is some problem with …
e) I am sorry to say that but the … is not good
a) These two families decided to swap their houses on vacation. Do you think they were happy with this experience?
b) Look at the picture of the Armitage and Dos Santos families during their home exchange. What do you think the problems were?
a) Listen to interviews with Miriam and Jeremy and check your ideas? /track 1.21/. Listen again and make notes. List four problems Miriam and Jeremy each had.
a) How long did it take to get to the center?
b) What was wrong with the bathroom?
c) Why was the house in such a mess?
d) What did Miriam have to buy and why?
e) What was the problem with the heating and hot water?
f) What compensation did the company rep offer?
