Are you good at negotiations? 

Let's have a look at the following situation:

You share an office with a colleague. It's quite cold outside, but the heater is set to mark 3 and you feel comfortable. When you return from your lunch break, you notice that the room is very warm. You check the radiator and see that it has been turned up. You turn the radiator down again. Five minutes later, your colleague gets up and turns it back up, and...

• What do you think happens next?
• How would go out about finding a solution?
• Is it possible for each of you to 'win'?

How often do you have calls with clients? What language do you usually speak? What difficulties have you had during your calls?

Your client has filled in the brief. You're going to have a call to clarify some issues. 

Brainstorm:

• what issues you might discuss
• what information you might ask a client to provide you with
• what additional information you might give to your client

Look through the phrases used follow-up call with a client. 

Match 1-10 with a-j:

Choose the correct option in the following sentences:

1. Could you tell me when you will be ready to fill in the Audience sheet/paper? And how quickly you will get/send materials?
2. I will tell you about further steps/issues.
3. You fill in the Audience sheet and send all materials by/until 5th of July
4. In parallel, we prepare and send to you all tech requirements to set up/in Pixel events.
5. After you finish with the Audience sheet, we will prepare/make the communication strategy with insight and messages. Also we will prepare the campaign procedure/structure. We will confirm everything with you and will hand it over/in to a copywriter/designer...
6. As soon as creatives are finished, we will agree them on/upon with you. Then we will transfer everything to the ads manager and make/run the campaign.
7. We try to do/doing everything quickly and effectively. As usual, it takes 5-7 days to get ready/prepare all materials.
8. We will prepare a follow-up after our call and will send/deliver it to you via email.
9. Literally/Basically, we prepare follow-ups after each call in order not to lose and forget all important details.
10. For better cooperation/communication, we can organise weekly-calls to share with you the information and ideas, discuss provisional results, and plan our next steps... 

Put the words in correct order to make sentences. The first word is already written with a capital letter.

1. prepare/We/of/complex/a/big/according/ report/ to/ ad/ with/ recommendations/ analytics/ and /month /results /the /work /after

2. We /via follow-ups /email,/ note /information /key /communicate/ and /the /there

3. Monday /respond /As, /we /usual /to /during /letters /1-2 working/ from 10 a.m./ hours /to 7 p.m./ to Friday

4. if/ don’t /we /Please/ don’t /worry immediately/ reply

5. moment/ probably/ with/ working/ Most/ at/ we /are /this /project/ with /a project/ your/ possibly

6. performing /We/ as/ to/ as/ if/ they/ possible/ urgent/ immediate/ quickly/ reaction/ require/ and/ can/ cause/ reply/ negative/ issues/ in/ the/ project/ consequences

7. chats/ can/ communication/ For/ we/ use/ Telegram/ or/ urgent/ WhatsApp

8. it/ is/ to/ nice/ happy/ you/ and/ meet/ we/ will/ talk/ be/ to/ cooperate/ Well/ you/ with

9. As/ we/ via/ conversation/ will/ you/ email/ send/ the/ of/ our/ agreed/ follow-up

10. will/ for/ all/ and/ we/ filled/ in/ wait/ materials/ Audience/ from/ Also/ you/ sheet

Complete the sentences 1-10 with a suitable word from 3 previous exercises: 

Role-plays

Here is the list with clients who have filled in their briefs. 

One of you is a client, the other one is a worker having a call with the client to get more details about the project. 

Use your imagination as much as possible and our lesson's vocabulary as well.