Learning Discussion
MODULE
All modules
Active listening
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1. How do you know if someone is not listening to you? How does it make you feel?
1. How do you know if someone is not listening to you? How does it make you feel?
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2. Watch the video and answer the questions
2. Watch the video and answer the questions
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Improve Your Listening Skills with Active Listening
Improve Your Listening Skills with Active Listening
Duration (m)
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1)    What is an active listening?

2)    What things can you do to become an active listener?

3)    How can you show that you are listening?

4)    Why is it so good to be an active listener?

1)    What is an active listening? 2)    What things can...
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3. Which of the following do you do to show people that you are listening to them? Can you add any other suggestions?
3. Which of the following do you do to show people that you are listening to them? Can you add any other suggestions?
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4. Useful language.
4. Useful language.
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5. Listen to three conversations in which people are talking about customer service.
5. Listen to three conversations in which people are talking about customer service.
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1)    Make notes under the following headings:

- Product or service

- Reasons why service was good or bad.

2)    Listen again. Tick the words and phrases in the Useful language box that you hear.

1)    Make notes under the following headings: - Product or...
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Ex.5
Ex.5
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6. Roleplay. Describe two examples from your own experience where the service you received was:
6. Roleplay. Describe two examples from your own experience where the service you received was:
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Next: I wish...